Art Brand Concierge
We are here to help. call us at
+1 888 246 0606
Available Monday to Friday from 8am to 5pm (CT)
When will I receive my order?
Each piece is individually crafted to order—printed, hand-embellished, and professionally framed using museum-quality materials. This artisanal process typically takes several days to ensure your fine art print meets our exacting standards.
Production & Delivery Times:
Canvas Gallery Wraps: 6-10 Days
Standard Numbered: 13-17 Days
Jewel Edition: 13-17 Days
Estate Edition: 17-21 Days
Each piece is individually crafted to order.
Will I receive a notification when my order ships?
Yes, we'll send tracking information via email as soon as your custom piece ships.
What is Limited Edition Artwork Versus Open Edition Artwork?
Limited Edition pieces are numbered and restricted to a specific quantity (e.g., 1/500), making each print exclusive and collectible. Once sold out, they're never reproduced, increasing their value over time.
Open Edition pieces have no production limits and remain available indefinitely, offering accessibility to iconic works at lower price points.
Does Art Brand Studios replace lost, stolen, or damaged Certificates of Authenticity?
To protect the integrity of our Limited Edition program, we cannot replace Certificates of Authenticity for any reason. Please store your COA in a safe place upon delivery—it's essential for maintaining your artwork's provenance and value.
Will my contact and credit card information be stored in your system?
We securely store your name and address for record-keeping purposes only. Your credit card information is never stored in our system—all payment data is handled by our PCI-compliant processing partner, Merchant-E Solutions.
Shipping Policy
Do you ship overseas?
For International orders please contact Art Brand Concierge at +1 (888) 246 0606
Cancellations, Returns, and Exchanges
How do I cancel an order that has not shipped?
Contact our Concierge team at +1 (888) 246-0606 to cancel an order before production is completed.
Return Policy
30-Day Satisfaction Guarantee
We stand behind every custom piece. Return your purchase within 30 days for any reason.
Return Process
Contact Art Brand Concierge at +1 (888) 246-0606 for your Return Merchandise Authorization (RMA) number before shipping.
Shipping Coverage
- Manufacturing defects: We cover all return shipping
- All other returns: Customer covers return shipping
- Limit: 5 returns per customer annually
Questions?
Our Concierge team is here to help: +1 (888) 246-0606
